Terms of Conditions
Terms of Conditions
- Introduction
- These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
- License to use website
- Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
- Acceptable use
- You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
- Limitations of liability
- Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect, or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
Privacy Policy
- Information we collect
- We may collect, store, and use the following kinds of personal information:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths);
- information that you provide to us when registering with our website (including your email address);
- information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details, and employment details);
- information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
- information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency, and pattern of service use);
- information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address, and card details);
- information that you post to our website for publication on the internet (including your user name, your profile pictures, and the content of your posts);
- information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
- any other personal information that you choose to send to us.
- We may collect, store, and use the following kinds of personal information:
- Using your personal information
- Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:
- administer our website and business;
- personalize our website for you;
- enable your use of the services available on our website;
- send you goods purchased through our website;
- supply to you services purchased through our website;
- send statements, invoices, and payment reminders to you, and collect payments from you;
- send you non-marketing commercial communications;
- send you email notifications that you have specifically requested;
- send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
- send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
- provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
- deal with inquiries and complaints made by or about you relating to our website;
- keep our website secure and prevent fraud; and
- verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).
- Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:
- Disclosing personal information
- We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
- International data transfers
- Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
- Security of your personal information
- We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic financial transactions entered into through our website will be protected by encryption technology.
- Policy amendments
- We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.
- Your rights
- You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
- the payment of a fee (currently fixed at GBP 10); and
- the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
- You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
- Third-party websites
- Our website includes hyperlinks to, and details of, third-party websites. We have no control over and are not responsible for, the privacy policies and practices of third parties.
- Updating information
- Please let us know if the personal information that we hold about you needs to be corrected or updated.
Payment Policy
Accepted Payment Methods:
We accept the following payment methods for booking our services:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfers
Payment Terms:
- A deposit of 20% of the total cost is required at the time of booking to secure your reservation For certain tours or services, a deposit may be required at the time of booking, with the remaining balance due before the tour/service date.
Refund Policy:
Booking Cancellations
- If you need to cancel your booking with Suki Travels you will need to notify us in writing (by mail or e-mail). If you cancel your booking the following charges will apply. For cancellations received 45 – 40 days before departure we can refund your total deposit cost after deducting bank chargers. For cancellations received 45-31 days before departure 50% of the total deposit cost will be lost.
No cancellation fees will be waived as a result of the following:
- Injury or sickness.
- Unexpected incidences at home.
- Delayed, rescheduled, or missed flights.
- Climatic, social, or political problems.
Booking Changes:
- Changes to bookings can be made up to 25 days before the tour/service date, subject to availability and without any applicable fees. If any changes are made within less than 25 days then any payment will have to be made by the customer.
Payment Security:
- We use industry-standard encryption to protect the security of your payment information.
Contact Us: If you have any questions about our payment policy, please contact us at
+9470 299 43 43/ +112 299 43 43